Trespass Warning Universal Orlando
Boycott The City Of Orlando
Trespass Warning Universal Orlando.
This web site will detail an abusive security staff at Universal Orlando, which is private property. The Orlando Police Department is there to back them up, assisting with writing up trespass warnings and having many arrested for doing little wrong. Many examples are below. So what's the purpose of this web site? To convince you to stay away from Orlando. MOVE if you live there. If you can safely shoot video or take pictures of security, then do it even they tell you to stop.
If you got a tresspass warning, there's not much you can do to fight it. Universal is private property. Scroll down to the bottom for a web site with all the info on Trespass Warnings. As you scroll down through this web site, you'll realize that what happened to you, has happened to thousands of others. You are not alone. This web site gets over 750 views a month and that number is rising. Most likely from people who got banned, kicked to the curb like trash.
Story linked here that started it all. Before this, no one knew Universal was banning 20k people a year.
Universal bans hundreds of underage drinkers during Horror Nights
The week after the incident, I called Universal Orlando and spoke to Joe Sites, the security person who kicked me out. I asked him why he made my warning indefinite. He said it was just because the way I was acting. I apologized to him and cleared the air. He was mad I didn't want to cooperate (meaning talk). I asked if there was an appeal process. He said people could write to
Head of Security
1000 Universal Studio Plaza
Orlando FL 32819
I wrote to Bill Coddington, explained what happened, appealed, waited a few weeks, and didn't get a reply. I then wrote the City of Orlando Mayor Buddy Dyer at this address
On November 24th, 2008 I got a reply from Universal Orlando legal department saying they were sticking by their decision. They were happy I apologized, but didn't want to change anything. This proves that apologies don't mean anything in this world unless you're an athlete or star with tons of money. It also means that anyone who writes Universal Orlando trying to appeal their trespass warning will get nowhere. The legal department will write back a few weeks later saying you are SOL.
Here's a few things you may not know after reading the article that I found out from talking with Scott Powers.
Turns out Universal bans approximately 70 people a day for various infractions. This can happen when people buy a drink at the slushie stand next to Margaritaville and let their kid hold the drink. If you read the news paper article, you'll see this situation led to someone being arrested. The details can be found here.
Planet Feedback Letter
Did these two people deserve to be arrested? No. But they were.
The exact numbers are not known, but if Scott said that 127 were banned on the weekend I visited, and half the reports were not entered in the system, then that means they are banning approximately 70 people each night at HHN, and 70 people during the day. Let's do some math here, HHN runs for approximately 20 nights. 70 times 20 = 1400 people banned for a year, their tickets taken away, annual passes confiscated, possibly arrested if they flip out and become physical with the Orlando Police. When HHN isn't happening, they are banning approximately 2100 people a month. That's 25k people banned each year. At this rate, it's a wonder Universal Orlando will have anyone left to visit.
Here's how the sting operation works. Universal security hangs out near Jimmy Neutron and Shrek. People buy jello shots from vendors in the streets, and let their kids have a taste. Security comes up, shines flash lights, asks for ID, then the people are escorted to an area behind the bathrooms near the front of the park next to T2. This is a major operation with many tables set up and officers waiting. The people are brought back there and treated very rudely by the security people. This is to get a confession so the people will admit guilt and possibly be arrested. In my case, they tried to split me up from my daughter. When I told Ashley not to talk, then told me to be quiet. Most people try to talk their way out of the situation like you see on Dateline. Orlando Police is back there, and they help write up the trespass warning. If you get belligerent, you will be arrested. An officer signs the trespass warning, along with Universal security. They'll say you're not going to be arrested, but no one knows for sure because cops lie. In the show Dateline, Chris Hansen tells people they are free to go, then the cops arrest them. For all I knew, I figured they were going to take me down at that point. That's why Joe got mad and made the warning indefinite. When you receive a trespass warning, it's entered into the City of Orlando police system as a case number. You're not charged with anything, but they do have all the information on you, they take your picture. If you come back, you can be arrested.
Here's another story of someone who was kicked out before they even got into the park. This person was stopped in the parking garage because he had a drink on the hood of his car. They drove 7 hours, had their tickets taken away, and were kicked to the curb, just because the guy didn't want to let security see if his drink was spiked.
My Halloween Horror Nights Experience at Universal Studios
Bottom line, don't talk to cops. There's many videos on the web telling you why, and I'll link to them here.
Talk To Cops Part 1
Don't Talk To Cops Part 2
Now, what else can you do?
You can BOYCOTT THE CITY OF ORLANDO.
Don't visit any restaurants, gas stations, parks, hotels. The City of Orlando will get no tax revenue. You see, every time you buy something, the city you're in is getting sales tax money. Take your business to Kisissimee, which is where Disney is located. Buy your gas in Kisissimee, visit those restaurants, stay in their hotels, and avoid Orlando at all costs.
The ultimate boycott is to just avoid the Orlando area all
together and save your money for a ski trip. That's exactly what I'm
doing. If the City or Orlando and Disney want to issue trespass warnings,
I'll go elsewhere. Visit my Bucket List page for ideas of
other places to visit.
USA Top Steel Roller Coaster Bucket List
There was another story about Dixie Stampede closing down, and wanting to open up in another location. Want to know why? Because they don't want to be in the City of Orlando, that's why. Otherwise they'd go back into the same building. At first the reason Dixie Stampede gave for the sale was they got an offer for the building they couldn't refuse since it was next to the outlet mall. Now we find out there was never a sale and the building is still empty. So obviously the City of Orlando is a place to be avoided at all costs.
Orlando's Dixie Stampede Skips Town
If Universal wants to have a sting operation, the only answer is to ban them from selling jello shots at HHN. I wrote Buddy Dyer telling him this, and he didn't respond. If the City of Orlando really wants to stop under age drinking, then stop the problem at the source. Universal doesn't want to do this, because they want the money from the liquor sales. It's huge. At the entrance and exit of every haunted house is a beer stand. Hot looking girls walk through the crowd selling jello shots at $6 a pop. A beer also costs $6. Universal has no problem with the money they make, yet they're banning 70 people a night for making a mistake, and the City of Orlando is helping them do this. Each park at Universal has 3 bars. If people had to walk into the bar to get a drink, none of these problems would happen, because people wouldn't buy the drinks. It would be too much of a hassle to walk into a bar and wait. The other thing, if people did buy drinks from the bars, it would be a beer or something strong they wouldn't give to their kid. So the problem is jello shots and slushie drinks. It's entrapment.
It's kinda like getting a speeding ticket on a 2 lane road where the speed limit is 40mph. We're you wrong? Yes. Is it fair cops have radar traps set up on a highway? No. When cops go over board with writing tickets, people move out of that city.
Write to the Mayor of the City or Orlando and tell Buddy you want all the jello shots and drink stands banned at HHN. Let's see what Universal Orlando thinks about that. Busch Gardens has a Halloween event called Hall-0-Scream, and they don't have this problem. Why? Because they sell mostly beer at their event.
You may be saying sue them. Won't work, I already talked to an attorney, the one in the article. Nothing can be done from a legal stand point for a trespass warning, and that's the problem. They're banning people for a year and there's no way to appeal in court. You're found guilty on the spot and kicked to the curb.
Update 02/01/09 - I happened to visit Publix and saw the following display. Publix is a grocery store chain with stores in Florida and Georgia, plus a few other states.
I wrote to Publix and asked them to not run these display ads any more. If Universal wants to ban me from their parks, then I'll ask Publix to ban Universal from their stores. You may write to Publix at the following page to tell them you'd like the ads taken away in the future.
04/23/09 - I wrote the Mayor of Orlando asking him to comment on the article, he didn't reply back. You see, it's not the recession that is causing the 20% drop in attendance, it's the 25k people they're banning plus high ticket prices.
06/29/09 - My daughter started at the University of Florida. If we're such bad people, then how did she get in?
07/06/09 - I visited Sea World of Florida in the afternoon. Used my season pass to park for free, rode Manta (new coaster), and Kracken. I left the park and ate dinner at Chili's in Leesburg Florida. Orlando got zero dollars from me on this visit. In the past I'd usually have a few beers at Sea World. But since they did away with the hospitality house, forget it. And I probably would have eaten at the local Chilis on I-drive next to Fun Spot and filled the gas tank at the BP on Sand Lake Road next to I-4 like I used to do, but not any more. Zero, Nada, Zip is what Orlando got from me. No tax revenue, no tips to the servers at Chilis.
07/10/09 - A few lawyer sites that deal with trespass warnings, both have a lot of info. The first is from the lawyer who appeared in the Orlando Sentinel article. I spoke to Jon by phone and sent e-mails. There was nothing he could do for me, and he thinks the system stinks. Very interesting points in this article, you DON'T HAVE TO TALK, yet this will anger the security people which is why they will ban you for life.
Jon H. Gutmacher
And here's another law firm that deals with the problem.
Nejamelaw - Arrests at Theme Parks
And yet another firm that may be able to help if you've been
Thanks. You might want to pass it on that Mr. Nichols works civil rights cases on a contingency basis. There is no charge up front for his services. He gets paid when the case ends.
Elena Hume, Legal Asst. to
Jack B. Nichols
07/26/09 - A person was trespassed from a concert at Hard Rock Live. I e-mailed the person from the article. He was escorted out of the park by 3 cops with tasers drawn and 5 security guards. He was banned for 7 years and has now MOVED to Tampa. Good for him, that's why everyone is leaving Orlando. And they wonder why crime is so high. It's because the OPD is at Universal escorting people out of the parks with tasers drawn. They avoid the bad parts of town.
07/28/09 - Check out this video of Cops making up a story
after a rear end accident.
4 Hollywood Police Officers Doctor Arrest Report
Listen to them talk about doing a "Disney." This is what happens when you're taken behind the wall at Universal. Security will have you banned just so they can win and you lose, even if you did nothing wrong.
08/07/09 - Check out this article about an Atlanta family that
ATLANTA -- A metro Atlanta family has been banned from Universal Studios Orlando for a year after a verbal run in with a fellow guest. The family said they got kicked out of the park after that guest cursed at their young daughter for screaming too loudly on one of the park's most popular rides. Nix asked park security to call Orlando police to file a formal complaint against the woman. When police arrived, she was stunned to receive a trespassing violation and kicked out of the park for a year. "It says you are to stay off our properties all our properties or be arrested and we were actually escorted out by security," said Nix.
Do these people look like they should be banned?
Check out this article written by Jason Garcia. He
wrote a similar article in April of 2009. Yes Jason,
attendance is down 14%, but it's not because of all the excuses the parks
mention in both articles. It's because 20k people are banned every
year. A 20% drop in attendance in April of 2009, and now a 14% drop
in August. Those 20k people tell their friends to stay away, they go
else where on vacation.
By Jason Garcia August 7th 2009, Sun-Sentinel Writer.
The global recession sent attendance at Universal Orlando plummeting during the second quarter of this year, but deep cost cuts helped the resort boost its profit by nearly 30 percent. The gains came even though attendance dropped 14 percent from a year ago. Earlier this year, the resort laid off about 70 employees, mostly management-level workers. Universal's results came a week after theWalt Disney Co. announced that attendance at Walt Disney World held steady during a similar time period.
Well there ya go. Attendance at Universal continues to drop, while Disney remains the same. I wonder why?
10/12/09 - A college student sent me this e-mail.
I recently went to Halloween Horror Nights. I wanted to
share with you my experience. I'm not sure how you could possibly help me, but
hopefully you might have some advice for me. I appreciate your time in reading
and possibly responding to this e-mail.
This is a recount of the events that happened on the night of Sunday, October 11th, of 2009. This is from my point of view and in no way does it depict anyone elses point of view. We decided that we wanted to see the first showing of Bill And Ted’s Excellent Halloween Adventure, which started at 7:30p. Before the show began, there was an announcer that clearly stated no videotaping or flash photography. It did not say anything about no cameras allowed, or no photography. I noticed that through out the crowd, guests were taking pictures, with no flash, and no one came up to them or said anything. So, towards the end of the show, when there was a Micheal Jackson mantage, and I started taking pictures. No flash was involved. After the end of the show, my friend had lost her camera case underneath the bleachers and we ended up staying to ask an attendant to please get it for us. I waited at the bottom of the of the stands for her, while she retreived her case. As I was doing so a Police officer was walking passed me. He did not call my attention or anything, but I walked up to the officer and told the him that all I had on the camera were pictures, that I had not video taped anything. I’m not sure why I did this. I guess because I just wanted to make sure that I did not break any rules. I turned on the camera and showed him the pictures. He did not state to me any concerns, he actually stood next to me and looked at the pictures as I showed them to him. My friend was able to retrieve her camera case, and we were off. Onwards towards scarey houses, picture taking and all in all a very good time.
We decided that after we had done all the haunted houses we would return to the Bill and Teds show to take photos of the characters we were unable to get the first time we were there. I had taken out my camera to take a picture of the introduction screen and a female staff member in a black shirt told me to put my camera away. I explained to her that it had no flash, and I was not video taping, she just shook her head and told me to put it away. So I put it down. I noticed about two rows infront of me, a male staff member, dressed in an orange shirt speak to a female with a camera. She asked if she could please take pictures as long as she did not use her flash. The male staff member nodded and said it was ok. So the show begins and nothing out of the ordinary happens. Having a good time, laughing. I started taking a few pictures, and about 5-10 minutes into the show was when the female staff member in the black shirt returned to tell me to put my camera away. I was really confused, because she did not go to anyone else that had their camera out to stop taking pictures. She only came up to me. So I voluntarily left my sit; which she did not ask me to leave; and asked her to please explain to me why it was that during the first show it was allowed, but that this show it was not. It made no sence to me. It does not say no phtography of any kind, just no videotaping and no flash photography. The person that responded to me was a different male in an orange shirt telling me that regardless of what the rules stipulate that no photography was allowed. It was very loud and I could not hear him very well. So I repeated my question, just to make sure I heard him the first time. He repeated himself, saying that unfortunately, there was no filming or flash photgraphy. So I said but I was not taking flash photgraphy I was just taking a picture. He said that that was still considered flash photgraphy. So I requested to speak with a supervisor, was there a supervisor available. That was when a police officer came and told me that I was asked to leave. I looked at him and told him that I was not asked to leave, I came up the stairs after the female staff member because I was confused about the rules. She did not eject me, she just told me to put my camera away. He in turn returned to speak to the male staff member that was speaking to me if I was in fact ejected from the stadium, and he nodded. I looked around me perplexed, because I could not understand how it came to be that from a question, I was getting ejected. So I tried to explain to the officer what was going on, that I was not asked to leave by any of the staff members, that I came up willingly to ask a question about the rules, and to point out that in one show we were allowed to, but in this one we were not. He said he did not care, I was asked to leave. I once again excused myself and told him to please listen to me, that is not what happened, please listen to what is going on. He in turn repeated that he did not care and told me that I asked to leave, to leave, if not that I was going to get arrested. I excused myself once more and said, look I have friends with me may I please tell them what is going on. He said that I could wait for them outside, but I had to leave. I was very confused at this point, because nothing of what was happening made any sence. I could not understand how in the world from one question, that I voluntarily went to ask, I was being kicked out. I put my hands up to show him I meant no harm, I just wanted him to listen to me. He pulled out his handcuffs and told me if I was going to make him use his handcuffs. At this point I was not even sure what I did or said to cause him to see me as a threat, or what I said to convince him that I was being a problem. I once again requested to speak with a supervisor, please. That was when he grabbed my wrist and yanked my arm behind my back. I completely freaked out and started crying and panicing. I wanted to know what was going on. I didn’t do anything wrong. I was aksing a question and I wanted a supervisor because it seemed like no one wanted to deal with my question or concern. He told me that now I am being arrested and that was that. I panicked even more and started to squirm, trying to face the officer. I wanted him to please listen to me. None of what was happening was making any sense. He kept forcing my arm behind my back and told me he didn’t care, I had my chance to leave, now I was being arrested. I had about 4 male officers at my back, forcing themselves on me trying to place handcuffs on me. All I wanted was an answer. I wanted to understand how the rules were stated. Other guests were taking pictures and it was all around me, not just at the front row.
While I was taken to the front of Universal Studios I once again retold my story, and no one would listen to me. They all ignored me. Even while I was sitting at the front of two officers, they would not listen to me either. They took a photo graph of me, began to ask me questions and I couldn’t even think to give them clear answers. I was too upset at the situation to think clearly. All that stayed with me was what happened to get me to this. I saw nothing wrong. I questioned a rule that made no sence. If that was what they did not want, they should have said no photgraphy, no flash photgraphy. Like what is seen on some Disney World rides, or concert events or the like. I was not trying to start an argument, I was trying to ask a question and get back to my friends. I did not have a cell phone on me to get in touch with them. The stadium was filled with loads and loads of guests. It was very dark in the area. The only lights available were the ones from the staidum.
The police officers that were there were not professional at all. They spoke about Barnie and how they would never allow their children to watch it. That freaked me out even more, because I honestly felt like that was that. I was no longer a guest that paid to get into the park. I was treated like if I had attacked someone, or thrown someone down a flight of stairs, or that I had stolen. I was another number to them. I waited for like 20 minutes for the officer to come and tell me that I was being tresspassed from Universal Studios and that I was going to jail. I asked him why? I did nothing wrong. He started to explain to me that he heard the female worker that I needed to leave, and I interjected saying that that was not what happened. There was another officer that that told me that I needed to shut up. I turned to face him to try and see if I could see a badge or a name, and could see niether, because it was dark. I faced the officer that had arrested me and heard him recount another incorrect statement and I began to shake my head. The officer that was to my back repeated for me to shut up. I turned to face him and told him that this was not what happened, that I vouluntarily went up, asked a question then requested to see a supervisor. The officer that arrested me siad: yes, and that you could speak to one in the front. That you needed to leave. I said to him that I wanted to go to my friends, and he shoke his head and said that I was already told to leave I could wait for them outside. The officer behind me told me to shut up once more. Later a female officer came up to me and told me that I was not helping my situation. I explained to her that I was freaking out because I have never been arrested before, that I was freaking out because of the situation. She asked me if I was drinking or doing drugs. I told her I do not drink or do drugs. She just lookied at me and left. Then they came to me telling me that my friends were there looking for me. I freaked out even more because this was not how my friends have ever seen me. I did not want them to see me. I was scared at everything. I just could not understand what was going on.
The police officer came towards me and told me that I was leaving. I asked him where he was taking me and he turned to me and said I was going to jail. That made things even worse because then I could not control my crying, it was getting harder for me to breath, I couldn’t feel my arms, and I expressed all these concerns to him. He said the cuffs were not tight I was going to be fine. I said, all I wanted was to speak with a supervisor. The police officer that had told me to shut up before, piped up and said, you already spoke to a supervisor, he was the supervisor and that I was going to jail. Everyone started laughing at this. I cried harder, because nothing made sence. As the officer that arrested me walked me to his car, I tried explaining once again and he said too late now, you have been arrested. While in the car, he was joking with his fellow police officer outside the car saying how this was going to be fun. I lost it. I began to cry harder. Everything made no sence. And what was worse was that he didn’t listen to anything I had to say. Once in the car, he drove off and he began playing his iPod. That did not calm me down. He didn’t speak to me about the charges, he spoke on the phone with his supervisor to be clocked out at midnight so he wouldn’t get something called street time, or straight time for street time. I tried calming down. Talking to the officer and explaining myself to him, irregardless of him listening. I was booked at 33rd and was left there for 8 hours before anyone called me. As I was there, no one was doing anything. Police officers were sitting around gossiping. I phones did not work properly, so it was close to 1:30-ish before I could get a hold of my friends. I tried asking how to get the phones to work and a police officer that I asked told me to shut up, that he was in the middle of a conversation and that when he was done, he would answer my question about the phone not working. I was too scared to ask anything more of them. I had to ask other people that were not officers or medical personnel to please explain to me what was going on. It was not until around 8:00am that I was released and allowed to go home.
Please, if anyone if reading this, I need to know where the logic is in any of this. The cause does not justify the means in anything that has happened. I did not threaten anyone. Did not cause a scene, or intentional harm on anyone. I just followed a female staff member up the stairs and asked her about the rules, and was answered by another staff member who told the officer that I was asked to leave, when clearly I was not. She did not tell me anything. She stood off to the side, while the male staff member in the orange shirt, spoke to me. To then have a police officer come up behind me and tell me that he did not care what I needed to say, I needed to leave. That my friends could meet me outside. My two friends out of a packed stadium of people, looking for me in a theme park that was full of people as well. I did not have my cell phone and wanted to just ask a question that I found valid.
Thank you very much for your time and have a wonderful day.
10/14/09 - A reader e-mailed me the following.
My name is xxxxxxxxxxxxx and I am a retired photographer from Disney and I used to work at Universal as a photographer both on the back lot and as a freelancer. I am attaching for you a copy of the photographer's rights as they pertain to the general picture taking out in public. The theme parks unfortunately have it both ways first as they are big with and plenty of lawyers-they are a a public venue and they are technically private property. Particularly at Halloween Horror Night Universal hires off duty cops as security as they get lots of rowdy drunken people which is why I never go there anymore-even at Disney coming out of theme parks cops are just sitting there to write speeding tickets or worse yet DUI. There is an old saying let the buyer beware. I hope this attachment can help-get a good lawyer.
The Photographers Right
10/28/09 - The latest arrest report comes from this e-mailer.
10/14/12 - Received an e-mail from Bill. Apparently, they were going to get physical with him, but stopped when he told them he knew martial arts. Also, the cop was going to arrest, but then decided not too. The best thing to do in these situations is get out your camera and document the event. The script is the exact same. Multiple security shows up, gets mean, OPD is called, they will arrest if you argue. Otherwise, security takes your picture, fills out the tresspass warning form, and kicks you out. OPD is not on your side, they're looking to have you arrested. Once you're kicked out, it's over, there's nothing left to do. Be happy you didn't get arrested, otherwise it's 2k to hire a lawyer. If that happens, the case is dismissed and they'll say sorry to you in court, but you will have spent 2k for a lawyer.
"This is an incredible story about Universal studios security which happened to me yesterday, October 10, 2012, around 12:45 p.m My wife and my three kids, ages 8 – 11, arrived at Universal studios. We had already purchased tickets but we had to pick them up at will call. We, along with many other folks had first tried to use the automated kiosks, but they did not work – for anybody. So we had no choice but to wait on a long line at the guest services window. We waited on line for approximately 30 minutes, but the line hardly moved. The reason for this was that although there were six windows, only two of them were manned by employees. The other four windows were closed. I thought this was unreasonable. I was actually not concerned for myself, but for the elderly folks, including some who were clearly not in the best of health, just standing or sitting in their wheelchairs in the 100 degree heat. Therefore, I found a cast member in a blue shirt and informed him of the problem. He looked over at the line and the closed windows, and he responded immediately by making a call, requesting more service at the guest services window. Nothing happened for 10 minutes, so I called guest services on my phone. They asked for my name and that was pretty much it. Again, nothing happened. I approached another cast member, and she said there was nothing she could do. Then a few more minutes passed, and there was still no detectable movement of the guest services line. Other people on line were also calling guest services to no avail. Then I found the same cast member that I spoke to earlier who had made the call. So he called again for more service at the windows. Still nothing happened. At around this same time, I saw employees entering the guest services window in droves. I thought, “ahh, now we’re going to get those other four windows open”. I waited several minutes, but still nothing happened. So I called guest services again, and this time I asked for a supervisor. When asked what it was about, I explained the situation and asked that if they could not properly serve these guests who had already paid for their tickets, could they at least come by and hand out lunch vouchers or something like that, in recompense for the unreasonable lack of service. I was put on hold. While I was put on hold, my patience was running out. Again, I didn’t care about me or my family. We are young-ish and healthy. So, faced with a very unreasonable circumstance, I decided I had to stick my neck out a little. I knocked on the door to the office. A few seconds later , an old grey-haired woman cracked open the door about 14” , took one look at me, and yanked back on the door – hard—like she just saw the abominable snowman, or something. I was still holding onto the door handle, so she encountered some resistance while I was just trying to get a word in edgewise to her.
So I sat down next to the door, with my cell phone. I was still on hold. About five minutes later, several security people, one with a light blue shirt named ‘Mike’and a few in white shirts marked ‘security’ named ‘Josh’ and ‘Jose’ started appearing and looking around. ‘Oh, they’re here for me, I said to myself’. I stayed right where I was, sitting next to the office door, with my three little kids sitting beside me. They surrounded me. Another security person sped over on a bike. Some people on the line saw what was going down and alerted my wife saying “Is that your husband? They can’t treat him like that! You can sue them for that!” Mike questioned me. He said, “Why didn’t you just approach a cast member? “ I explained I did approach cast members – three times and nothing happened. And I called guest services twice, and nothing happened. So that’s why I attempted a face-to-face at the door. I pointed out that there were mostly elderly people waiting on a line that barely moved, and I thought that was unacceptable. I asked if he thought it was acceptable. He did not answer. Then Mike started talking in an aggressive and inciting manner to me, and said they were going to physically kick me out. At this point I stood up, looked him in the eye, and said: “I have 10 years training in the most deadly form of martial arts there is. If you go ahead and do what you threatened, you will have a worse problem on your hand, so I would reconsider that threat and try to fix the real problem which started all this. Namely, serve these people who have already paid for their tickets. I have been and still and trying to handle this diplomatically and I suggest you do the same. Then I sat down. Mike asked me questions which I answered, and I asked him questions which he did not answer. I told him that’s not the way a conversation works. Then Mike started badgering me again in a threatening and inciting manner. At this point, I had enough. I pointed my finger at him and said “Okay, right now, I want you to get out of my face.” Then Mike got very angry, started calling security, and said they were going to expel me from the park for trespassing. More security people started showing up. I immediately picked up my phone and called 911. ‘911 what’s your emergency?” I’m here at guest services at Universal and I’m surrounded by wanna-be cops security people who are overreacting and talking and posturing in a threatening manner. I need a real cop here, now, otherwise there’s going to be trouble!”
So a cop showed up named R. Buffington showed up. He was all revved up. He told me to take my hands out of my pockets and asked me if I had any weapons. I said no. He then patted me down all over. When he was done. I put my hands back in my pockets. He said, take your hands out of your pockets. I did.
“Have you ever been arrested before?”, Officer Bufffington said.
“No, I’m squeaky clean and never even got a speeding ticket.”, I answered, truthfully.
He demanded my driver’s license and I gave it to him. He made a call and gave someone my name and address. Then he proceeded to talk to me in a stridently threatening manner, so I called my family and said “let’s go, we’re leaving.” Then Officer Buffington said “No you’re coming with me inside the park to our office”. I said: “Hold on a second, you can’t detain me when I’m in the process of leaving peacefully.” He said: “No, you’re coming with me now”. I said: “okay, but then my wife and kids are coming with me. I’m not leaving them out here with these security people while you take me to some unknown place with a bunch of cops where I don’t know what the heck they’re going to do to me.” I don’t really know what or why it happened, but Officer Buffington dropped the “You’re coming with me” macho routine. He filled out the paperwork right there. I snapped pictures of all these animals. Someone took my picture but stupidly did not have me take my sunglasses off. He gave me the ‘Trespass’ form which stated the reason was for ‘disorderly conduct’. We left, with someone following us the whole way out of the park. We went straight to Disney and had a great time. WHO ARE THESE ANIMALS!? THEY’RE OUT OF CONTROL!! SOMEBODY PLEASE STOP THEM!!!"
Buffington, Jose, Josh, Mike (ready to fill out a Tresspass Warning Form). The script is the same. When an argument happens, they esclate the situation and OPD is on their side.
10/14/12 - A mom named Paula let her 20 year old son have a sip of beer going through a haunted house line. Here's her story.
Family Bullied by Universal Studios
"Please, internet community, read and be a witness to what occurred on Tuesday, February 17, 2015 at a Universal Studios theme park in Orlando, Florida.
My two granddaughters and I, along with a dear friend using a walker, took a bus from our on-site Cabana Bay Beach Resort hotel to the theme parks' security checkpoint just before 8 a.m. All four of us were eager and excited to visit the world of Harry Potter for the first time.
We went up the elevator and took our places in the security line. When our turn came, a guard searched my handbag and announced no water bottles were allowed. I probably said, "That's harsh," but I had no H2O. I told the guard my granddaughters had water bottles and removed them from one granddaughter's backpack. I showed him the water and asked if we could keep the bottles. He said "yes." I twisted off a cap with my arthritic fingers. The lid popped onto the pavement. I bent over to retrieve the top and emptied water from an 8 oz. plastic bottle onto the asphalt.
When I stood back up, the angry-looking security guard said, "You poured water on my foot!" (His verb may have been "splashed" or "dripped" or "dumped.") I no doubt looked at him with astonishment, but quickly said, "Oh, I'm sorry." (I knew I had not done or intended anything of the sort.) Confusion reigned as security guards began calling for supervisors. (My friend asked if she could bring in water to take her medicine; no one appeared to know the protocol.) Already through the search line, I was anxious to get out of the mob scene. But some guard said to me: "We don't want people like you in the park! You're going to be banned."
We are two, retired and handicapped 70+ women, a former teacher and a nurse, with two young, half Chinese girls who have read all of Harry Potter.
With my granddaughter's hand in mine, I proceeded to the moving sidewalks. A large man appeared to be pursuing us. I didn't know why he was following us. I shooed him away and then asked him to stop harassing me. He began yelling: "I'm calling the police. You're going to be arrested!"
My granddaughters were terrified. So was I. I wanted to protect them from further trauma and was relieved to see a uniformed police officer show up with a badge. I inquired: "What is going on?" I asked for business cards so I could accurately record the disaster. Someone uttered the word "trespass." No one asked my name. The police officer explained he had to escort us off the property because such is Florida law. No arrests, no citations, no warnings, no reports, no reasons--be gone, with the wave of a magic Universal Studios' wand.
When we four returned to our on-site hotel, we were in despair. My youngest granddaughter would not hold my hand. I called Guest Services at Universal and reported the incident. The responder said I had to talk to the man who had been chasing me. "What for?" I asked. He had banned us from Universal. Was I to beg for a change of heart? Prostrate myself at the feet of an intimidating bully? (Frankly, I would have done anything to dry tears; I apologized profusely for any misunderstandings.)
The supervisor clarified that only I, the grandmother who had arranged the surprise adventure for two grade school children from MA, was banned from the theme park. After a careful discussion with my friend, she agreed to accompany the children herself, as the girls were flying home the next morning. The three hobbled back, four hours after the "early admission" had commenced. I collapsed.
News reports suggest the ban on water bottles was a disaster for Universal, poorly planned, managed, and executed. The ban was lifted within three days. I had no problem with the policy and complied willingly.
My question is: can we trust Universal to treat seniors, the handicapped, children, and families with respect? All of humankind? What are my granddaughters to make of this terrifying scene, the accusation, intimidation and bullying? How are they to think of their place in the world with this wet blanket of humiliation around their shoulders?
Check out the many online complaints against Universal. Is Orlando still part of the land of the free? Is there a pattern of abusive behavior at Universal that might suggest the theme parks are dangerous? Please share your thoughts."Once again, everyone needs to take out their cell phones and video tape this abusive behavior.
Good afternoon! Like many others, I too was trespassed. I didn't break the law, I didn't drink in the park or let minors drink. Funny, I think Universal goes way too far with the alcohol thing, but that's still a law that was broken so I guess to each their own...
We come every year to Universal, spend several thousand dollars that week between tickets, food, hotels, air-fare...you name it. We had tickets for 5 days in December of 2015. On the first day we had an amazing day, used our early passes to get in and get some extra time, our Flash Passes to get on everything early, bought souvenirs to have sent back to our rooms, used our meal plans to eat our 2 meals plus 2 snacks...it was perfect, just like every year.
Then we went to the Minion Mayhem ride. I couldn't tolerate the 4D so my family joined the ride and I continued out the exit. I walked around the gift shop a couple of minutes, then decided to get a squished penny for my daughter's Penny Passport collection. I had to dump out basically everything I owned to find my coin purse with the good shiny pennies, but I found it, paid for the penny machine, squished the penny, saw my family coming toward me so I hurried up and picked all of my junk up and stuffed it back in my bag. We walked around awhile in the store, bought my daughter some minion slippers and my son a t-shirt and pajama pants and left. We stopped outside of the store while the parade was coming through. Alice from Alice in Wonderland stopped and talked to my daughter, made her feel amazing and important. We took some selfies and started to go on our way.
Then I turned into a dirty criminal. Someone stopped us, wearing a brown jacket and flashed a badge to me. He said he needed my backpack. My husband immediately got defensive because neither of us realized what was going on other than some guy trying to reach into my backpack. I saw the badge, but we were at a theme park with dressed up characters...not a clue. He repeated himself. I allowed him to look in my backpack. He didn't find anything at first, and asked me to remove by belongings so I did. There was a lanyard clip stuck to my daughter's fleece pullover. Very OBVIOUSLY caught on the silver clip.I told him I wasn't sure how I got it, and that I had taken everything out at the penny machine, and that I had also purchased a couple of things, so it must have gotten caught up when I grabbed my heap of junk to put back in my backpack. I was probably 15-20 feet from the door of the store. I offered to either return it or pay for it, whichever he preferred. All 4 of us already had lanyards on, supplied with our Photography package we had prepaid for, so none of us needed it.
He asked me to follow him and we all know how the rest went...security treating me like trash, calling me a liar, threatening to have me arrested if I didn't sign the trespass form. I signed it, wanting to end the entire thing. They refused to allow my family to come with me when I had to go into the super secret special security room.
My husband was crying, my kids were crying, I was crying.
When I took my wallet out to give them my ID I had one of those metal accordion wallets so everything was stuffed in there to the brim. I dropped (3) $100 bills and several twenties because I was shaking so much. I don't say that to be tacky or haughty, I say that to say I don't need to steal, I have plenty of money and plenty of lanyards. Apparently I, a 33 year old season pass holder present with my 2 kids and husband just couldn't live without this lanyard from the minion store.
The security person, who I believe was named Joe, not really certain...he was horrible. He said he saw me, and that was his proof. I asked if they had cameras and of course they do. I asked to see the video. He refused. I asked for a supervisor and surprisingly I got one but it was going to be awhile.
While I was waiting they went through my backpack a little more. I had my daughter's wand and Marauder's Map from Olivander's, my daughter's Red and Black Gryffindor hoodie purchased that morning, my selfie-stick, some motion sickness meds, etc. They accused me of stealing every single thing because I had receipts for none of it. We had been to Universal twice last year and my daughter was chosen for the wand ceremony at Olivander's the previous time (the one where they make the kid feel important and then ask for $55 for the wand...which we gladly purchased.) We bought the Bonine (motion sickness meds) at the airport and there was still a price tag on it, which obviously wasn't from Universal. The Selfie Stick was probably Universal standards...it's a $10 stick I got from Walgreens, so maybe I can see them thinking we stole that. We did have receipts for multiple OTHER items that had been sent to our Cabana Bay Beach Resort room. I offered to show them all of those as proof that we had spend a TON of money there that day so far, and that when we want something we PAY FOR IT!!!!!!!! Obviously that helped nothing.
The supervisor came, about 30 minutes later they finally agreed to let me see the video tape...if I decided to make this a police report and the police could request it at their convenience, but I was informed that no matter what I chose to do, this was private property and by staying now I was trespassing, and I needed to leave. They walked me out like a prison cell mate.
We left. We couldn't return. Or at least I couldn't, and my family refused to go without me. We still made it a good trip, going to Disney, Sea World, Discovery Cove, etc. but we were out SO much money, and the entire thing just hovered over us for the whole trip, and my kids just didn't understand. I don't either. Power trip? That's the only thing I can come up with. It makes me angry, it really does, but it also opened my eyes to the horror everyone is talking about with that place. We have SO many good memories there for several years, so it breaks my heart that we can't bare to step foot in their gates.
End of Report. Thanks for reading.
I don't have a way to blog on this page, but if you want to write to me with your horror story, I'll be glad to post it. The best way to vent is to write a review on Trip Advisor, Yelp, Google, and other tourist message boards. You may link to my site if you want. Tell people to search for the term "Boycott Orlando" to find this page.
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